I'm an ACF member

I have a question about:

My ACF account

My account says "expired membership". What should I do?

Don't worry if you see this message under your profile – we'll be sending most membership renewal invoices in January and this alert will show up until the invoice is paid. Your access to membership benefits won't be affected in the meantime, but if you have any questions, contact us at [email protected].

Why do I need an ACF account?

Your individual account allows you to book for events, access member-only benefits, post jobs on our board, manage your preferences and much more.

I'm a new member of staff at my organisation. Can I set up my own account?

Yes. You just need to select 'Register' and fill in the form. Once you've submitted, your account will need to be manually approved by us. You'll receive a confirmation email once that's done.

How do I update my username?

If you would like to update your username, please send a request to [email protected] – updating your email does not automatically update your username.

How do I update my password?

If you have forgotten your password, you can use the ‘Forgot Password?’ link on the sign in page. You'll be sent an email to reset your password. If you don’t appear to receive one, please remember to check your spam folder. If you have still not received one, please send an email to [email protected].  If you are already logged in, you can update your password while signed in by going to the ‘My Preferences’ section of your account.

I've registered on the website but don’t seem to have access to the member areas

If you have recently registered on the ACF website, you will need to wait for your account to be approved before you are able to access member only areas and resources. You should get a confirmation email when your account has been approved.
If you have received this email and still cannot access the member areas, please try logging out, clearing your browser's cookies/cache, then logging in again. If you are still unable to access the member area, please email [email protected] for assistance.

I've been locked out of my account

Please contact [email protected] to request for your account to be unlocked.

How do I update my details?

To update your details, please log into your account and follow these steps. 

I am trying to register on the ACF website but keep getting an error message which indicates there's a problem with my address?

We're sorry you've run into this error. Please email [email protected] for assistance.

I've moved from one member organisation to another – can I keep the same account and just change my details?

You can. Please email [email protected] with your new details and we can update your account for you.
Alternatively, you can create new account with your new details by registering here.

Membership

Can I join as an individual member?

We currently only offer organisational membership. If you work for one of our member organisations, you can register for an account on the website to access all member benefits.

When I visit our account page, an alert says our membership has expired

This means your organisation have not yet paid your membership renewal invoice for this year. Please get in touch with your ACF representative to find out more. Your membership benefits are not affected while this alert shows – it just means payment hasn't been received yet.

Membership benefits

Can I post a job on the Jobs board?

Anyone connected to an ACF member can post a job on the ACF Jobs board. Please see below for the Jobs board guidelines.

What are the Jobs board guidelines?

The ACF Jobs Board is a free service for members and ACF & SIIG members can list roles themselves. Job posts are manually approved by ACF and will appear on the website. We welcome job posts from grant-making charities or organisations, for grant-making roles and any operational roles – e.g. programmes, communications, finance, HR, CEO, trustee etc. We are not able to post fundraising roles. Please note, it’s part of ACF’s transparency policy that every job post includes the salary - a salary range can also be accepted.

How do I post a role on the ACF Jobs board

- Log in to your ACF Account
- Click on ‘Jobs board’ in the top menu
- Click on ‘Add a Job’ on the right-hand side
– This will take you to a page which shows all roles you have previously posted (so if it is your first role, the page will be blank)
– Click on the + symbol in the top right
– a pop up form will appear where you can enter all the details and attach a logo and job description
- Click on ‘Save and close’. Once you have submitted a role, it comes into ACF for approval. This is a manual process but we aim to review every job role within 24 hours.
 
If we have any questions, we will contact the person who posted the role. Once approved, the person who posted the role should get an email to confirm it has gone live.

I've posted a job on the Jobs board, but I need to edit it - how do I do that?

If after submitting a role, you spot anything you need to add/amend, you can do this through your account. Please log in, go back to the ‘Add a Job’ page, find the role you want to edit and scroll over to the right-hand side where you will see a little pencil icon. If you click on that, the pop-up form will come up, you can make your amendments. Don’t forget to save/submit.

I work for an organisation who is a SIIG member but I can’t seem to access the SIIG area or resources

It sounds like you need some additional permissions adding to your account – please email [email protected] and we'll get those sorted for you.

ACF representative – our key contact at your organisation

How do I update my organisation’s details?

Each ACF member will have a main contact known as the ACF Representative (rep) who can update many of the organisation’s details through their account. If you don't know who the ACF Rep is in your organisation, please email [email protected]. If you are the ACF Rep and are struggling to update the organisation's details, please check this quick guide. You can email [email protected] for assistance If you are trying to add a billing address, please note you will need to add this under the 'PO Box' option – this will then allow you to set it as your billing address.

How can I access membership invoices?

Your ACF Rep should be able to find the invoice by navigating to your organisation's ‘Transactions’ tab and scrolling to the ‘Open Invoices’ section If you don't know who the ACF Rep is in your organisation, please email [email protected]. If you or they cannot locate the invoice, please contact [email protected].

Communications

How can I update my mailing preferences?

All individuals who have registered for an account can update their mailing preferences by logging in and going to the ‘My Preferences’ section of your account. Follow steps one and two to get there.

Can I post a blog on your website?

ACF members are sometimes invited to write guest blogs on our website if we consider the topic relevant to our members and in line with our mission and values. All content needs to be approved by ACF. If you have an idea for a blog, please contact [email protected] with some details and we'll get back to you.

Can ACF help promote an event/publication on Funders' News and/or social media?

Funders’ News is our monthly newsletter that goes directly to all members, and it contains a mix of ACF, sector and policy news that we think is useful, timely and relevant to the broad membership. We often don't have capacity to promote individual member events or initiatives but can sometimes help highlight these through social media. Contact us at [email protected] if you have a request.

Events

How do I book places for other members of my team?

Log in to your account, navigate to the event you want to book your colleague onto and click ‘Book Now’ to bring up the booking page. Scroll to the bottom of the page and click on ‘Register someone else’. If the person you want to book on to the event already has an ACF account, you should be able to select them from the existing contacts. Click ‘Save and continue’ and follow the booking process through to the checkout. If the person you want to book does not appear on the existing contacts list, they will need to register on the website before being able to add them to the booking. They can create a full account by using the register link on the ACF homepage or if needed, you can request an account is created for them by emailing [email protected]. Please remember that new accounts will have to be approved before the individual appears on the drop down list of contacts for your organisation.

I logged in to my ACF account but I can't access the event I want to book - it says it's for members only

We're sorry you've run in to this error. It sounds like there may be something wrong with your account set up, please email [email protected] for assistance.

Can I book an event on behalf of someone outside my organisation?

No, you can only book an event for people who work at the same organisation as you and have already registered for an ACF account.

I’ve registered for an event – how can I access my invoice?

Follow steps one and two and under your account select the ‘My participation’ tab, and then ‘Upcoming events’. Please note that you’ll only be able to check the invoice yourself until the event starts. To access it afterwards, please contact your ACF representative and/or key finance contact (if your organisation has one). If you still can’t access it, please contact [email protected].

Payments

How do I pay for my event booking?

If your organisation is an ACF member, you will be offered the option to pay by credit card at the time of booking, or to receive an invoice. If you receive an invoice, you can pay this by BACS, cheque, or can pay by card at a later date by navigating to the invoice in your online account or by contacting [email protected].

I can no longer attend an event - can I get a refund?

Yes - please contact us to let us know you can no longer attend, and we will cancel your invoice and the charge. If you have already paid, the credit will be made available on your account for the next time you or your colleagues make a booking with us. Alternatively, if you would prefer to have the money refunded to you rather than held on your account, please contact [email protected].

How do we register a key finance contact?

A key finance contact has access to view and pay any invoices that have been billed to your organisation, and is also the person to whom we will direct statements if an invoice on your account becomes overdue. To set a finance contact, please ensure the relevant colleague is registered for an account on our website, then contact [email protected] to let us know they should be set as your organisation's finance contact.