Case study - The Seafarers' Charity
The Seafarers’ Charity recently upgraded to Gallery’s new grant management software, BenefactorCloud.
Louise Parkin, head of grants, shares her experience with Gallery Partnership:
“Choosing a grant system can be overwhelming, given the numerous options available. BenefactorCloud strikes the perfect balance between functionality and affordability, avoiding the extremes of basic, low-cost solutions and high-end, expensive software. Gallery Partnership’s willingness to incorporate our suggestions for additional features and improvements over time is particularly valuable.”
Louise highlights several standout features:
- Searchability using Boolean logic for faster, more precise results
- Third-party integration capabilities, such as with Xero Accounting, improving efficiency and reducing manual data entry
- User-friendly and intuitive interface
- Customisable configuration without requiring constant support from Gallery
- Ability to make changes independently at no additional cost.
While many grant systems offer similar core functionalities, Louise emphasises that the quality of support is crucial: “Gallery Partnership excels in this area. The sense of reassurance they provide is invaluable – it doesn’t matter how sophisticated your system is if you can’t get timely assistance when needed.”
Louise praises the exceptional support. “Responsiveness is remarkable, questions typically answered within 24 hours. This level of support isn’t just a temporary measure for new clients; Gallery Partnership has consistently delivered exceptional service to The Seafarers’ Charity for years.”
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